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Returns
Art of Aqua will process all returns in terms of the Consumer Protection Act 68 of 2008.
Consumer’s right to return goods
Section 20
(1) This section is in addition to and not in substitution for—
(a) the right to return unsafe or defective goods, contemplated in section 56; or
(b) any other right in law between a supplier and consumer to return goods and receive a refund.
(2) Subject to subsections (3) to (6), the consumer may return goods to the supplier, and receive a full refund of any consideration paid for those goods, if the supplier has delivered—
(a) goods to the consumer in terms of an agreement arising out of direct marketing, and the consumer has rescinded that agreement during the cooling- off period, in accordance with section 16;
(b) goods that the consumer did not have an opportunity to examine before delivery, and the consumer has rejected delivery of those goods for any of the reasons contemplated in section 19(5);
(c) a mixture of goods, and the consumer has refused delivery of any of those goods, as contemplated in section 19(8); or
(d) goods intended to satisfy a particular purpose communicated to the supplier as contemplated in section 55(3), and within 10 business days after delivery to the consumer, the goods have been found to be unsuitable for that particular purpose.
(3) Subsection (2) does not apply with respect to any goods if—
(a) for reasons of public health or otherwise, a public regulation prohibits the return of those goods to a supplier once they have been supplied to, or at the direction of, a consumer; or
(b) after having been supplied to, or at the direction of, the consumer, the goods have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property.
(4) Goods returnable in terms of—
(a) subsection (2)(a) must be returned to the supplier at the consumer’s risk and expense; or
(b) subsection (2)(b) to (d) must be returned to the supplier at the supplier’s risk and expense, within 10 business days after delivery to the consumer.
(5) Upon return of any goods in terms of this section, the supplier must refund to the consumer the price paid for the goods, less any amount that may be charged in terms of subsection (6).
(6) In determining the right of a supplier to impose a charge contemplated in subsection (5), if any goods returned to the supplier in terms of this section are—
(a) in the original unopened packaging, the supplier may not charge the consumer any amount in respect of the goods;
(b) in their original condition and repackaged in their original packaging, the supplier may charge the consumer a reasonable amount for—
(i) use of the goods during the time they were in the consumer’s possession, unless they are goods that are ordinarily consumed or depleted by use, and no such consumption or depletion has occurred; or
(ii) any consumption or depletion of the goods, unless that consumption or depletion is limited to a reasonable amount necessary to determine whether the goods were acceptable to the consumer; or
(c) in any other case, the supplier may charge the consumer a reasonable amount—
(i) as contemplated in paragraph (b); and
(ii) for necessary restoration costs to render the goods fit for re-stocking, unless, having regard to the nature of the goods, and the manner in which they were packaged, it was necessary for the consumer to destroy the packaging in order to determine whether the goods—
(aa) conformed to the description or sample provided, in the case of goods that had not been examined by the consumer before delivery, as contemplated in subsection (2)(b); or
(bb) were fit for the intended purpose, in a case contemplated in subsection (2)(d).
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@artofaqua.co.za and send your item to Art of Aqua (Pty) Ltd, 30417 Elfstone Street, Cormallen Hill, Pretoria, Gauteng, 0081, South Africa.
Cancellations
Orders that have been paid but not sent out will be subject to a cancellation fee of 5% upon cancellation to cover transaction and administration fees.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Goods supplied in good order will only be accepted for return i:
If the above conditions are not met Art of Aqua (Pty) Ltd reserves the right the to either accept or decline the request for return as per the discretion of the management of Art of Aqua (Pty) Ltd. In the event that Art of Aqua (Pty) Ltd accepts a return that did not meet the above conditions a return and processing fee of 25% of the purchase price will be charged.
Upon approval of refunds and after the goods have been returned to Art of Aqua (Pty) Ltd an EFT will be made to the value of the goods or either the goods minus the 25% return/processing fee within 15 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
There is often some processing time before a refund is posted. Please contact us at info@artofaqua.co.za if you experience any difficulties.
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, you should mail your product to: Art of Aqua (Pty) Ltd, 30417 Elfstone Street, Cormallen Hill, Pretoria, Gauteng, 0081, South Africa
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over R1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
